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Canada Supplements IMPORT Regulations

Dietary Supplements in Canada are called Natural Health Products (NHPs).  The scope of these NHPs  includes traditional products (eg. Ayurvedic and Traditional Chinese Medicine) and homeopathics (HM-DIN).  Before exportation can occur, these NHPs must obtain a Natural Product Number (NPN) which can take 10 to 210 days to obtain.  Quality Smart Solutions can assist you through this process.

After NPN licensing and a NHP compliant label, a Health Canada licensed importer (a Canada based company) performs quality assurance activities to ensure the identity, potency and purity of the health product.  These activities include product release, stability data reporting, and, if required,  adverse event reporting, and recall coordination.

The value chain when shipping a NHP to Canada looks like this:

Canada Food Import Regulations

In January 2019, the Canada Food Inspection Agency (CFIA) officially launched the Safe Food For Canadian Regulations.  (SFRC) whereby any food that is imported into Canada requires a CFIA licensed food importer. Suppliers (manufacturers) must have a food safety plan (PCP or HACCP) to sell foods in Canada.

Quality Import ADVANTAGE


    We are a third party importer allowing you to use multiple distributors and/or brokers or sell direct in Canada


    Eliminating packaging liability (importer’s name is required on your NHP label) if you were to use a distributor as your NHP importer and the relationship doesn’t work requiring you to either oversticker or destroy packaging when you switch to a new importer


    We have warehouse and fulfillment partners (annexed to Quality IMPORT Solutions NHP site licence) located across Canada (we are soon adding US warehouse partners for NHPs) improving speed to market based on your preferred point of origin and destination


    Several Canadian national distributors warehouses are annexed to our NHP site license giving you the ability to use their distribution services and use our import services


    Sell to traditional retail outlets (brick and mortar) or online venues (like Amazon.ca, Well.ca and others).


    With Quality IMPORT Solutions you don’t need to hire a Quality Assurance person to manage your QA obligations or food safety plan for your own site and for your suppliers.  We take care of it all for you.


NHP Importation

Does Quality IMPORT Solutions act as a customs broker?

Our role as importer of record is a Quality Assurance and Regulatory function ensuring that the quality of your supplement is maintained when imported into Canada.  Customs clearance are outside of the scope of our service.  However as a client of QIS,  we can connect you to logistical partners who specialize in customs broker clearance.

Can I store my products in my warehouse?

You can!  We will need to annex your warehouse and prepare Standard Operating Procedures that comply with Health Canada regulations for storage of Natural Health Products.  If your warehouse is outside of Canada we can annex to our site licence.  This is a great option to consolidate your inventory, particularly if you are looking to ship small quantities to Canada, perhaps to e-tailers like Amazon.ca, Walmart.ca, Well.ca and others.

Can I ship my supplements directly to the retailer’s warehouse?

This option is possible. To do this your warehouse must be annexed to our site licence.

How long does it take to get set up using your import services?

You should budget approximately 6 months.  Preparing the annexation documents and if applicable, standard operating procedures, can take approximately 4-6 weeks.  Health Canada’s timeline, non-binding, can take 4 to 5 months, possibly longer.  So it’s important to start this process as soon as possible.  We recommend this process start at the same time as your product licence (NPN) application submission

Can I use more than one importer of record?

You may but this is not recommended as it will only add more logistical costs.

Do you have a fee schedule?

Yes we do.  Contact us at info@qualitysmartsolutions.com

How do I get started with Quality IMPORT Solutions?

Call us today at 1-800-396-5144 or email at info@qualitysmartsolutions.com.

Food Importation

How do I use your food import service?

Your manufacturer (supplier) must meet food safety standards (have a PCP or HACCP) to qualify as a vendor to export to Canada.  Our fee structure is an intiail setup and an annual fee thereafter. We will randomly ask for documentation throughout the year to ensure you are complying with these standards.

Can you custom clear my food items?

We can connect with you with a customs broker who can assist with customs and logistical clearance.

Can you import frozen foods?

We can assist with a select category of frozen foods.  Contact us for details.

Do you have warehouses in Canada that can store my foods?

We can warehouse partners (both room temperature and temperature controlled) that can assist with your storage needs.

Are there any benefits if my co-manufacturer has a GFSI certification?

Absolutely!  Our fee structure is tiered based on level of compliance and certification as it relates to a food safety plan.  Contact us for more details.

Are there any type of foods that Quality IMPORT Solutions doesn’t import?

We are focused on acting as an importer for lower risk foods. As such we are currently not acting as importer for fresh or frozen meats, fresh vegetables and foods in glass packaging.

How can I get started using Quality IMPORT Solutions food import services?

Contact us at 1-800-396-5144 or email us at info@qualitysmartsolutions.com  with the subject header  Re:  Food Import help

Some Of Our Clients We’ve Served As Import Agent


Our Clients Are Saying

Next Steps

There are two requirements to use Quality IMPORT Solutions as your importer on record.

  • Your manufacturer has to be annexed to our site license to show proof to Health Canada that your manufacturer is following Good Manufacturing Practices (GMP).  Annex of your manufacturer can take 30 to 90 days depending on the evidence provided.  Evidence may include an FDA inspection report, NSF audit and certificate, Foreign Site Reference Number (FSRN) issued by Health Canada, a TGA inspection report.  This list isn’t exhaustive.  Ask us if the evidence your manufacturer has will qualify and the typical timeline for annexation

  • The first landing site in Canada must be a warehouse annexed to our import license.  We have several warehouse partners across Canada to choose from. Alternatively, if you have a preferred storage and fulfillment center you would like to use we can annex them to our site license.  Similar to the manufacturing requirements, the warehouse must attest to following GMP for storing NHPs,  Annexation takes 30 to 90 days.

More than just importation

Our sister company, Quality Smart Solutions, is your NHP licensing expert ensuring you get an NPN in a timely, cost effective manner.  

Quality IMPORT Solutions has an extensive distributor and broker network. Whether you are looking to sell to independent health food stores or to mass retail we can connect you!

From Licensing, Label compliance to Importation, we are your END-TO-END Solution for Natural Health Products Compliance in Canada.

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