Dietary Supplements in Canada are called Natural Health Products (NHPs). The scope of these NHPs includes traditional products (eg. Ayurvedic and Traditional Chinese Medicine) and homeopathics (HM-DIN). Before exportation can occur, these NHPs must obtain a Natural Product Number (NPN) which can take 10 to 210 days to obtain. Quality Smart Solutions can assist you through this process.
After NPN licensing and a NHP compliant label, a Health Canada licensed importer (a Canada based company) performs quality assurance activities to ensure the identity, potency and purity of the health product. These activities include product release, stability data reporting, and, if required, adverse event reporting, and recall coordination.
Our role as importer of record is a Quality Assurance and Regulatory function ensuring that the quality of your supplement is maintained when imported into Canada. Customs clearance are outside of the scope of our service. However as a client of QIS, we can connect you to logistical partners who specialize in customs broker clearance.
You can! We will need to annex your warehouse and prepare Standard Operating Procedures that comply with Health Canada regulations for storage of Natural Health Products. If your warehouse is outside of Canada we can annex to our site licence. This is a great option to consolidate your inventory, particularly if you are looking to ship small quantities to Canada, perhaps to e-tailers like Amazon.ca, Walmart.ca, Well.ca and others.
This option is possible. To do this your warehouse must be annexed to our site licence.
You should budget approximately 6 months. Preparing the annexation documents and if applicable, standard operating procedures, can take approximately 4-6 weeks. Health Canada’s timeline, non-binding, can take 4 to 5 months, possibly longer. So it’s important to start this process as soon as possible. We recommend this process start at the same time as your product licence (NPN) application submission
You may but this is not recommended as it will only add more logistical costs.
Yes we do. Contact us at firstname.lastname@example.org
Call us today at 1-800-396-5144 or email at email@example.com.
Your manufacturer (supplier) must meet food safety standards (have a PCP or HACCP) to qualify as a vendor to export to Canada. Our fee structure is an initial setup and an annual fee thereafter. We will randomly ask for documentation throughout the year to ensure you are complying with these standards.
We can connect with you with a customs broker who can assist with customs and logistical clearance.
We can assist with a select category of frozen foods. Contact us for details.
We can warehouse partners (both room temperature and temperature controlled) that can assist with your storage needs.
Absolutely! Our fee structure is tiered based on the level of compliance and certification as it relates to a food safety plan. Contact us for more details.
We are focused on acting as an importer of lower-risk foods. As such we are currently not acting as importers for fresh or frozen meats, fresh vegetables, and foods in glass packaging.
Contact us at 1-800-396-5144 or email us at firstname.lastname@example.org with the subject header Re: Food Import help
Our sister company, Quality Smart Solutions, is your NHP licensing and Food compliance partner for all your Health Canada and FDA solutions. Complete the form and we will contact you or