Canada Supplements IMPORT Regulations
Dietary Supplements in Canada are called Natural Health Products (NHPs). The scope of these NHPs includes traditional products (eg. Ayurvedic and Traditional Chinese Medicine) and homeopathics (HM-DIN). Before exportation can occur, these NHPs must obtain a Natural Product Number (NPN) which can take 10 to 210 days to obtain. Quality Smart Solutions can assist you through this process.
After NPN licensing and a NHP compliant label, a Health Canada licensed importer (a Canada based company) performs quality assurance activities to ensure the identity, potency and purity of the health product. These activities include product release, stability data reporting, and, if required, adverse event reporting, and recall coordination.
The value chain when shipping a NHP to Canada looks like this:
Canada Food Import Regulations
In January 2019, the Canada Food Inspection Agency (CFIA) officially launched the Safe Food For Canadian Regulations. (SFRC) whereby any food that is imported into Canada requires a CFIA licensed food importer. Suppliers (manufacturers) must have a food safety plan (PCP or HACCP) to sell foods in Canada.
Quality Import ADVANTAGE
Does Quality IMPORT Solutions act as a customs broker?
Our role as importer of record is a Quality Assurance and Regulatory function ensuring that the quality of your supplement is maintained when imported into Canada. Customs clearance are outside of the scope of our service. However as a client of QIS, we can connect you to logistical partners who specialize in customs broker clearance.
Can I store my products in my warehouse?
You can! We will need to annex your warehouse and prepare Standard Operating Procedures that comply with Health Canada regulations for storage of Natural Health Products. If your warehouse is outside of Canada we can annex to our site licence. This is a great option to consolidate your inventory, particularly if you are looking to ship small quantities to Canada, perhaps to e-tailers like Amazon.ca, Walmart.ca, Well.ca and others.
Can I ship my supplements directly to the retailer’s warehouse?
This option is possible. To do this your warehouse must be annexed to our site licence.
How long does it take to get set up using your import services?
You should budget approximately 6 months. Preparing the annexation documents and if applicable, standard operating procedures, can take approximately 4-6 weeks. Health Canada’s timeline, non-binding, can take 4 to 5 months, possibly longer. So it’s important to start this process as soon as possible. We recommend this process start at the same time as your product licence (NPN) application submission
Can I use more than one importer of record?
You may but this is not recommended as it will only add more logistical costs.
Do you have a fee schedule?
Yes we do. Contact us at email@example.com
How do I get started with Quality IMPORT Solutions?
Call us today at 1-800-396-5144 or email at firstname.lastname@example.org.
How do I use your food import service?
Your manufacturer (supplier) must meet food safety standards (have a PCP or HACCP) to qualify as a vendor to export to Canada. Our fee structure is an intiail setup and an annual fee thereafter. We will randomly ask for documentation throughout the year to ensure you are complying with these standards.
Can you custom clear my food items?
We can connect with you with a customs broker who can assist with customs and logistical clearance.
Can you import frozen foods?
We can assist with a select category of frozen foods. Contact us for details.
Do you have warehouses in Canada that can store my foods?
We can warehouse partners (both room temperature and temperature controlled) that can assist with your storage needs.
Are there any benefits if my co-manufacturer has a GFSI certification?
Absolutely! Our fee structure is tiered based on level of compliance and certification as it relates to a food safety plan. Contact us for more details.
Are there any type of foods that Quality IMPORT Solutions doesn’t import?
We are focused on acting as an importer for lower risk foods. As such we are currently not acting as importer for fresh or frozen meats, fresh vegetables and foods in glass packaging.
How can I get started using Quality IMPORT Solutions food import services?
Contact us at 1-800-396-5144 or email us at email@example.com with the subject header Re: Food Import help
Some Of Our Clients We’ve Served As Import Agent
Our Clients Are Saying
Easy to get a hold of if we have questions and detailed in their release procedure, Quality IMPORT Solutions has been a pleasure to work with.
We were using another third party importer and their costs to be prohibitive! Working with Quality IMPORT Solutions has been a refreshing alternative with a cost effective and simple process. Their friendly and knowledgeable team of individuals have helped us navigate through Canadian compliance topics with ease. We enjoy working with them!
With their simple, thorough procedures to check and clear our products into Canada quickly resolve issues and answer questions, Quality IMPORT Solutions is the ideal partner to be our importer of record.
There are two requirements to use Quality IMPORT Solutions as your importer on record.
More than just importation
Our sister company, Quality Smart Solutions, is your NHP licensing expert ensuring you get an NPN in a timely, cost effective manner.
Quality IMPORT Solutions has an extensive distributor and broker network. Whether you are looking to sell to independent health food stores or to mass retail we can connect you!
From Licensing, Label compliance to Importation, we are your END-TO-END Solution for Natural Health Products Compliance in Canada.
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1-800-396-5144 ext. 4